There are several reasons you may not be able to login to the ScoutIQ app. The following potential causes pertain to your parent/main account.
If the error you are receiving is “Error please enter a valid email address/password” this indicates one of the following causes:
- You are typing your email address or password incorrectly. In this case, make sure there are no hidden spaces before or after your email address, or before or after your password. Be sure to use the eye icon to double-check that you have typed your password correctly.
- You have signed up for an account with our parent company, Threecolts, but have not yet completed the process of subscribing to ScoutIQ. You will know this is the case if you can login online at manager.threecolts.com, but when you click "Products" on the menu, on the left side of the screen, you do not see ScoutIQ listed as an active process.
To remedy this issue, you'll need to complete the sign-up process by staying on the "Products" menu and then scrolling down to find ScoutIQ under "Discover More Products". Once you have located ScoutIQ, click the "Try" button and proceeding through the subscription process. You will need to add a credit card, and we will authorize the card to start your 14-day trial, but you will not be charged until your trial ends
“Error 101 or 106: Inactive Account” indicates that your account is Past Due or has been Canceled. You can confirm, by logging in at manager.threecolts.com.
- If it is Past Due you will need to update your payment method. The article How to Update Your Payment Method will walk you through the process.
- If your account has already been canceled, the article How to Reactivate Your Subscription will help you to resubscribe.
The error “Error 104: Error encountered, please log out and log back in again. If the issue persists please contact support” indicates that your app is out of date. You can update your app in the AppStore or Google Play Store, or uninstall the app completely, reboot your phone, and then reinstall the app and try your login once more.
The error "Error 107: Account does not exist" indicates that the email you are attempting to sign-in with does not have a ScoutIQ account. If you have multiple email addresses, it may be helpful to double-check the email address where you receive your ScoutIQ invoices and try once more.
If Error 107 is encountered by a secondary user/ team member account the primary or parent account should ensure that the proper access has been assigned to this user, by revisiting step 11 of this article.
Please chat with us live at manager.threecolts.com or email support@scoutiq.co if you have any further issues, and our customer support team will be happy to help!