Please don’t go! Before you proceed, we’d love the opportunity to keep your business! We’ll help you troubleshoot via Live Chat at manager.threecolts.com or via email at support@scoutiq.co.
Your subscription can be canceled from the app or from manager.threecolts.com. This article will provide a detailed walkthrough of both processes.
To cancel from the website:
Log in at https://manager.threecolts.com and then select "Billing" from the menu on the left and navigate to "Accounts":
Next click "View":
Next navigate to "Settings":
Now you will see the "Cancel Account" option appear. Click it:
Once you click this button, you will be prompted to note why you are canceling:
Once you have selected a reason, and clicked "Yes" the page will reflect your cancellation date:
From the app:
First, go to "Settings" on the app:
This will pull up your account page. Click the credit card icon on the left side, and then select "Accounts":Then, click the icon of a person in the upper right-hand corner:
Now click the three lines in the in the upper righthand corner:
Then navigate to "Billing":
Proceeding from this point is the same as on the web.
If you are canceling prior to the end of your free trial, your subscription will end when your trial ends. If you are cancelling prior to the end of your current billing cycle, your subscription will be scheduled to end at the end of the current billing cycle. You will receive a confirmation email at that time.