We have many users who sell on eBay and other platforms as well as Amazon. But if you sell exclusively on Amazon, please note that our proprietary eScore is related only to Amazon data. But we offer a pre-filled custom link, under the ScoutIQ Settings Tab on the app, that will allow you to view eBay Completed, eBay Sold, or eBay Active as a custom link, that will be clickable from the chain-link button on the bottom left of the scout screen.

ScoutIQ Triggers are a set of customizable rules used to determine which Target Price is selected by the app for analysis in evaluating whether or not the item will be profitable for resale on Amazon. The app comes preloaded with Default Triggers. These triggers are the product of extensive research and can be used just as they are, or customized to suit your preferences. If you are new to ScoutIQ or just getting started, we strongly recommend utilizing the default triggers. They can be trusted to provide reliable results as they are designed to maximize profits and minimize risk.

Once you have a solid understanding of the information provided on the Scout Screen and understand your specific business strategy and risk tolerance you can consider customizing these triggers to align the app's decision-making process with your preferences.

You can find articles about triggers here. If you're interested in our free, small-group, interactive customer coaching class Beyond Accept & Reject: ScoutIQ Triggers, click here.

Per Threecolts LLC's Terms of Use Agreement, which customers agree to upon sign-up, "No refunds will be given for weekly, monthly, or annual memberships once the period of subscription has started".

If you wish to cancel, please be sure to take note of your trial end date or the term of your current billing cycle under the billing section of our web portal to ensure you cancel your subscription in time.

For more information please read the following article: How to Cancel ScoutIQ.

No. Unfortunately, the data on the Analytics Tab cannot be reset at this time. However, other customers have requested that this feature be added. If you would like to "upvote" this feature, for consideration by our Product Team, click here.

For more information about the Analytics Tab, read this article.

After upgrading your subscription from Live to LivePro online, you need to go to Settings on the app, scroll to the bottom of the screen, and log out. Then log back in to see the upgraded version of the app. 

For more information about upgrading or downgrading your ScoutIQ Subscription, check out this article.

eScore is a ScoutIQ metric that tracks a book's demand by counting how many days it sold at least once in the past 180 days. This helps smooth out fluctuations in Sales Rank and provides a clearer picture of a book or media item's sales history and popularity, especially for items with seasonal demand.

Learn more about eScore here.

You can get start scanning on ScoutIQ right away, with or without an Amazon Professional Seller account.

 However, ScoutIQ is designed for Amazon Pro-Sellers, and pairing your account with our app is strongly recommended, since doing so will enable you to view personalized restriction checks.

These checks allow you to know whether or not you are gated by Amazon from selling a particular item and will need to apply for approval. As a result connecting your Amazon account will help you make more informed purchasing decisions.

If you wish to pair your Amazon Professional Seller account, this visual step-by-step guide will walk you through the process. 

There are several reasons you may not be able to login to the ScoutIQ app. The following potential causes pertain to your parent/main account. 

If the error you are receiving is “Error please enter a valid email address/password” this indicates one of the following causes:

• You are typing your email address or password incorrectly. In this case, make sure there are no hidden spaces before or after your email address, or before or after your password. Be sure to use the eye icon to double-check that you have typed your password correctly.
• You have signed up for an account with our parent company, Threecolts, but have not yet completed the process of subscribing to ScoutIQ. You will know this is the case if you can login online at manager.threecolts.com, but when you click "Products" on the menu, on the left side of the screen, you do not see ScoutIQ listed as an active process. 

  To remedy this issue, you'll need to complete the sign-up process by staying on the "Products" menu and then scrolling down to find ScoutIQ under "Discover More Products". Once you have located ScoutIQ, click the "Try" button and proceeding through the subscription process. You will need to add a credit card, and we will authorize the card to start your 14-day trial, but you will not be charged until your trial ends

“Error 101 or 106: Inactive Account” indicates that your account is Past Due or has been Canceled. You can confirm, by logging in at manager.threecolts.com. 

• If it is Past Due you will need to update your payment method. The article How to Update Your Payment Method will walk you through the process.
• If your account has already been canceled, the article How to Reactivate Your Subscription will help you to resubscribe.

The error “Error 104: Error encountered, please log out and log back in again. If the issue persists please contact support” indicates that your app is out of date. You can update your app in the AppStore or Google Play Store, or uninstall the app completely, reboot your phone, and then reinstall the app and try your login once more. 

The error "Error 107: Account does not exist" indicates that the email you are attempting to sign-in with does not have a ScoutIQ account. If you have multiple email addresses, it may be helpful to double-check the email address where you receive your ScoutIQ invoices and try once more. 

If Error 107 is encountered by a secondary user/ team member account the primary or parent account should ensure that the proper access has been assigned to this user, by revisiting step 11 of this article.

Please chat with us live at manager.threecolts.com or email support@scoutiq.co if you have any further issues, and our customer support team will be happy to help!

You can cancel your account by logging in Threecolts Manager

Go to "Billing" > "Accounts" then click the red Cancel button and proceed through the confirmations and survey until you reach a confirmation page. 

Please Note: Cancellation must be completed by the customer via the portal.

For a detailed visual walkthrough of this process click here.

Please let us know if you need any further assistance by emailing support@scoutiq.co or chatting with us at manager.threecolts.com.

Right now, ScoutIQ is only available for the US (amazon.com) and UK (amazon.co.uk) marketplaces.

We will be expanding to other countries as well.  If you'd like us to consider your country, register your interest here!

ScoutIQ was acquired by Threecolts in 2022. Threecolts is the most comprehensive cloud suite for Amazon businesses in the market. Think of manager.threecolts.com as a hub where you can find and subscribe to a variety of products to help you with your Amazon Selling business. 

If you're already a ScoutIQ customer, you can learn more about other products in the Threecolts suite by logging in on Threecolts Manager and scrolling down to "Discover More Products". 

If you haven't begun your trial yet, visit www.threecolts.com for more information.

Right now, ScoutIQ is only available for the US (amazon.com) and UK (amazon.co.uk) marketplaces.

It is currently unclear what the timeframe for a possible Canadian version of the app will be. However, we have many Canadian users selling in the Amazon US Marketplace. If you're interested in doing so, you can chat with other users doing this in our Facebook Group for more information:

https://www.facebook.com/groups/ScoutIQ

To express your interest and ensure that you're notified about any potential developments in Canada, please register your interest here.

Scenario 1: You attempted to pair your account using the instructions provided in this article, but your connection shows "Pending":

If your account is brand new or you recently upgraded to a Professional Seller's Account, Amazon may delay the approval of your credentials for a few hours (or even a day or two). The best advice is to try again in a few days. If you are still unable to connect your Amazon Account after a week has passed you may need to reach out to Amazon Seller Central Support.

Scenario 2: You followed the instructions provided in this article, but received an error stating, "You are not permitted to take this action. You must be the primary user of a Professional selling account to take advantage of apps. If you are the primary user you may upgrade your plan. Click here to upgrade your plan."

This error indicates that you have an Individual seller account rather than a Professional seller account. The primary difference is that Amazon Individual seller accounts do not have a monthly subscription fee. In contrast, Professional seller accounts have a monthly subscription fee of $39.99. However, individual sellers pay a $0.99 fee for each item sold. The professional plan is designed for sellers who plan to sell more than 40 items per month. You can upgrade using the link provided in the error if you choose.

If your personalized restriction checks stop appearing it is likely because you need to reauthorize ScoutIQ to access your Amazon account on your behalf. Amazon will typically authorize your connection with third-party apps (like ScoutIQ) for 12 months. 

First, attempt to re-authorize your Amazon Account using the steps outlined in this article.

If that does not work you can view your active credentials with Amazon Seller Central here, find ScoutIQ in the list, then click the "Re-Authorize" button and you'll be good to go for another year!

If neither of these solutions remedy the issue, please email support@scoutiq.co.